Frequently Asked Questions

You can increase your business insurance cover at anytime and as often as you like by clicking the My Insurance button at the top of the home page screen. You will need to login to access your business insurance details securely and, if your insurance premium increases, you will be charged our standard policy transaction fee of $39.95 in addition to any extra insurance premium that will be due.
You can decrease your business insurance cover at anytime and as often as you like by clicking the My Insurance button at the top of the home page screen. You will need to login to access your business insurance policy details securely and, if your premium decreases, you will be charged our standard policy transaction fee of $39.95. You may be entitled to an insurance premium refund.
You can make changes to your policy details at anytime and as often as you like by clicking the My Insurance button at the top of the home page screen. You will need to login to access your details securely. If there is no change to your business insurance premium, you will not be charged an insurance policy transaction fee.
If you cancel your business insurance policy before the expiry of the period of insurance, we will refund the net return premium we received from the insurer and we may charge a cancellation fee to offset the insurer’s deduction in commission. We do this in order to cover our costs arising from processing transactions. To cancel your business insurance policy, click the My Insurance button on the top of our website and login to manage your business insurance. Any refund due to you will be paid within seven days of policy cancellation.