If you have a complaint about the service we provide to you, you should contact us to tell us about your complaint. We would like you to provide as much details as you possibly can. This should include the insurance policy number, the type of transaction that gave rise to the complaint e.g. was it at the time of renewal, when you requested a change to your policy or when you lodged a claim? We would also like to know when the issue happened (date and time if known). We will do our best to investigate it and to resolve it quickly.